Terms of Service

These Terms of Service ("Terms") govern your use of the website located at kccommercialrefrigeration.com (the "Site") operated by KC Commercial Refrigeration. By using the Site, calling the phone number displayed on the Site, or submitting a request through the Site, you agree to these Terms.

Service request line — not a contractor

KC Commercial Refrigeration operates a service request line that routes commercial refrigeration repair requests to local providers across the Kansas City metro. KC Commercial Refrigeration is not itself the contractor performing the repair work. Provider identity, response time, rate structure, licensing, insurance, and EPA Section 608 certification documentation belong to the dispatched provider and are confirmed with you before dispatch. Any service contract you enter into is between you and the dispatched provider.

No guarantee of provider availability

We do not guarantee that a provider will be available for any particular request. Provider availability depends on capacity, equipment type, urgency, location, time of day, and facility-specific requirements. We reserve the right to decline any request that does not fit the service area or the commercial refrigeration scope of the line.

Commercial refrigeration only

The Site and the service request line are exclusively for commercial refrigeration equipment. We do not handle residential refrigerators, home freezers, residential ice makers, residential HVAC, residential heat pumps, automotive air conditioning, RV or boat refrigeration, or any other residential appliance work.

Service area limits

The published service area covers the Kansas City metro on both the Kansas and Missouri sides — specifically Wyandotte and Johnson counties on the KS side and Jackson, Clay, Platte, and Cass counties on the MO side. Requests outside this footprint may be reviewed on a case-by-case basis but are not guaranteed to be routed.

Information accuracy

You agree that any information you provide through the Site or by phone — including facility name, contact details, equipment information, and failure description — is accurate to the best of your knowledge. Inaccurate information may delay or prevent effective routing of your request.

Site content and intellectual property

All content on the Site, including text, graphics, logos, and code, is the property of KC Commercial Refrigeration or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works from Site content without our prior written permission. Brand names referenced on the Site (Heatcraft, Manitowoc, Hoshizaki, Master-Bilt, etc.) are the property of their respective owners and are referenced solely to describe the equipment categories the provider network handles.

Third-party links and services

The Site may contain links to third-party services or websites. We are not responsible for the content, policies, or practices of any third party.

Disclaimer and limitation of liability

The Site and the service request line are provided on an "as is" and "as available" basis without warranties of any kind, express or implied. To the fullest extent permitted by law, KC Commercial Refrigeration disclaims all warranties and shall not be liable for any indirect, incidental, consequential, or punitive damages arising from or relating to your use of the Site or any service request routed through the Site.

Governing law and jurisdiction

These Terms are governed by the laws of the State of Missouri without regard to its conflict-of-law principles. Any dispute arising from these Terms or your use of the Site shall be resolved in the state or federal courts located in Jackson County, Missouri.

Changes

We may revise these Terms from time to time. Continued use of the Site after a change constitutes acceptance of the revised Terms.

Contact

Questions about these Terms can be directed to service@kccommercialrefrigeration.com.