Privacy Policy

KC Commercial Refrigeration ("we," "us") operates the website at kccommercialrefrigeration.com (the "Site"). This privacy policy describes the categories of information we collect when you use the Site or contact us by phone or form, how we use that information, and your choices regarding it.

Information we collect

Form submissions. When you submit our service request form, we collect the information you provide — typically business name, your name, phone number, email address, equipment type, urgency, and a description of the issue.

Phone calls and call tracking. Calls placed to the phone number displayed on the Site are routed through a call tracking service (CallRail). Call tracking may capture the calling phone number, the call timestamp and duration, and the source that brought you to the Site (for example, a search engine or referring URL). Calls may also be recorded for quality and training purposes; if so, you will hear a disclosure at the start of the call.

Analytics. We use Google Analytics 4 and Microsoft Clarity to understand how visitors use the Site. These services collect information such as pages viewed, session duration, device and browser characteristics, and approximate geographic location. Microsoft Clarity may also record session interactions including mouse movement, clicks, and scroll depth on a sampled basis. These services use cookies and similar technologies.

How we use information

We use the information we collect to respond to service requests, to route requests to a local commercial refrigeration provider, to follow up on inquiries, to operate and improve the Site, to measure marketing effectiveness, to detect and prevent fraud or abuse, and to comply with our legal obligations.

Sharing

We share information you submit through the form or by phone with the local commercial refrigeration provider routed to your request, so they can contact you and perform the requested service. We share information with our service providers (CallRail for call tracking, Google for analytics, Microsoft for Clarity, Formspree for form processing, and our hosting provider) for the purposes described above. We do not sell personal information.

Cookies and tracking

The Site uses cookies and similar technologies for analytics, call tracking, and basic functionality. You can control cookies through your browser settings. Disabling cookies may degrade certain Site features.

Your choices

You may opt out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on. You may opt out of call recording by ending the call after hearing the disclosure. You may request deletion of information you submitted through the Site by contacting us at the address below.

Children's privacy

The Site is intended for commercial food service and cold storage facility operators and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

Changes

We may update this policy from time to time. The "Last updated" date above indicates when the policy was most recently revised. Continued use of the Site after a change constitutes acceptance of the revised policy.

Contact

Questions about this privacy policy can be directed to service@kccommercialrefrigeration.com.